Standard orders
Paid in full when confirmed. Cancellation more than seven days before pickup receives a refund. Later cancellations are non-refundable.
Questions,
answered.
Clear expectations make better cake. They also prevent 11:48 p.m. messages about a seven-tier wedding cake needed tomorrow.
Where is pickup?
Pickup is by appointment from a home studio in the Manotick area. The exact address is provided only after the order is confirmed. There is no storefront or walk-in service.
How much notice is required?
Standard menu items need at least four days’ notice. Custom cakes usually need 14 days. Larger event orders may need four to six weeks.
Can I place a rush order?
Sometimes. Orders inside the normal notice period depend on availability and may include a 20% rush fee. A rush request is not confirmed until accepted and paid.
Can you copy an inspiration photo exactly?
No. Inspiration images help communicate colour, mood, and technique. Every cake is made by hand and will be an original interpretation, not an exact replica of another baker’s work.
Can you accommodate allergies?
The studio handles wheat, eggs, milk, soy, peanuts, and tree nuts. Dietary options may be available, but the kitchen is not allergen-free and cannot guarantee against cross-contact. Customers with severe allergies should not order.
Do you offer vegan bakes?
Yes. Whisked Away has a dedicated vegan menu with cakes, cupcakes, cookies, and dessert boxes. Vegan items are made without animal-derived ingredients, but they are prepared in the same studio as eggs and milk, so cross-contact is possible.
What if my date already shows as booked?
Contact the bakery well in advance. Occasionally a small order can fit around an existing booking, but availability is never guaranteed and the date is not reserved until the order is confirmed and payment is received.
What happens if I am late?
Pickup windows are scheduled. Contact the baker as soon as possible if delayed. Orders more than 30 minutes late may need to be collected during the next available window. Missed pickups are not refundable.
Before the mixer starts.
Custom orders
A 50% non-refundable deposit reserves the date. The balance is due seven days before pickup. The order may be cancelled if the balance is unpaid.
Changes
Small changes may be accepted before final approval. Major changes to size, flavour, or design can require a revised quote and may not be possible close to pickup.
Design variation
Colour, flowers, piping, and placement vary naturally. Reasonable artistic variation is not grounds for a refund.
Quality concerns
Contact the baker within 24 hours of pickup with clear photographs. Refunds or credits are considered based on the specific issue. Change of mind, missed pickup, and preference-based concerns are not refundable.
Simple for now
Payment by e-transfer
After an order is reviewed and accepted, Whisked Away sends a written order summary and e-transfer instructions by email.
Standard menu orders are paid in full to confirm the pickup date. Custom orders require a 50% non-refundable deposit to reserve the date, with the remaining balance due seven days before pickup.
Please do not send payment before receiving confirmation. An inquiry or submitted form does not reserve a date.